Terms and condition

Zuper Food Terms and Conditions 1. Acceptance of Terms By accessing or using the Zuper Food mobile application and website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services. 2. Use of Services a. You must be at least 18 years old to use Zuper Food services. b. You are responsible for maintaining the confidentiality of your account information. c. You agree to provide accurate and up-to-date information. 3. Ordering and Delivery a. Zuper Food is a food delivery platform connecting users with restaurants. b. You agree to pay the total amount stated in your order, including taxes and delivery fees. c. Delivery times are estimated and may vary due to traffic, weather, and other factors. 4. Payments a. Payments can be made through various methods, including credit/debit cards, digital wallets, and cash on delivery. b. Zuper Food uses secure payment gateways to ensure the safety of your financial information. 5. Cancellations and Refunds a. You can cancel an order before it is confirmed by the restaurant. b. Refunds are issued based on the restaurant's cancellation and refund policy. 6. User Conduct a. You agree not to use Zuper Food for any unlawful or prohibited activities. b. Any misuse, abuse, or violation of these terms may result in the termination of your account. 7. Content and Intellectual Property a. Zuper Food retains ownership of its platform and all content. b. Users may not reproduce, distribute, or use any content without permission. 8. Privacy a. Zuper Food respects user privacy and follows applicable data protection laws. b. User data is used for order processing and service improvement. 9. Reviews and Ratings a. Users can leave reviews and ratings for restaurants. b. Reviews should be honest, respectful, and not violate any laws. 10. Changes to Terms Zuper Food reserves the right to update these terms at any time without notice. Users are encouraged to review the terms regularly. 11. Termination of Services Zuper Food may terminate or suspend services at any time for any reason, without notice. 12. Governing Law These terms are governed by the laws of India. Any disputes will be resolved in the appropriate courts in India. Contact Information: For any inquiries or concerns, contact Zuper Food at contact@zuperfood.in. Last Updated:17.01.2024 These terms were last updated on the specified date. Check the terms regularly for any updates Zuper Food Privacy Policy This Privacy Policy describes how Zuper Food ("we," "our," or "us") collects, uses, shares, and protects personal information when you use our food delivery platform. By accessing or using our services, you consent to the practices outlined in this policy. 1. Information We Collect a. Personal Information: We may collect personal information such as your name, contact details, delivery address, and payment information. b. Usage Data: We collect information about how you use our platform, including the pages you visit, the time spent on each page, and other usage statistics. c. Device Information: We may collect information about the device you use to access our platform, including device type, operating system, and unique device identifiers. 2. How We Use Your Information a. Order Processing: We use your personal information to process and fulfill your food orders. b. Improving Services: We analyze usage data to improve our services, enhance user experience, and optimize our platform. c. Communication: We may use your contact information to communicate with you about your orders, promotions, and updates. 3. Sharing of Information a. With Restaurants: We share necessary information with restaurants to fulfill your orders. b. Third-Party Service Providers: We may use third-party service providers to assist with order processing, payment processing, and other services. c. Legal Compliance: We may disclose information when required by law or to protect our rights and interests. 4. Data Security a. We implement security measures to protect your personal information from unauthorized access and disclosure. b. Despite our efforts, no online platform can guarantee absolute security. Users share information at their own risk. 5. Cookies and Similar Technologies a. We use cookies and similar technologies to collect information about your browsing behavior and preferences. b. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our platform. 6. Your Choices a. You have the right to access, update, and correct your personal information. b. You can opt out of receiving promotional communications. 7. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. 8. Changes to the Privacy Policy We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our platform. 9. Contact Information For privacy-related inquiries or concerns, contact us at contact@zuperfood.in. Last Updated: 17.01.2024 This Privacy Policy was last updated on the specified date. Review this policy regularly for any updates. About Us - Zuper Food, a Wing of Urbane City Events and Marketing Solutions Welcome to Zuper Food, a culinary experience brought to you by Urbane City Events and Marketing Solutions. At Zuper Food, we believe in bringing the joy of delightful dining to your doorstep. As a wing of Urbane City, we are dedicated to curating exceptional events and delivering an unparalleled food ordering experience. Our Vision: Zuper Food envisions a world where gastronomic delights are accessible to everyone, enhancing the overall quality of life. We strive to make every meal a memorable experience, combining the richness of diverse cuisines with the convenience of modern technology. Who We Are: Zuper Food is not just a food delivery app; it's a manifestation of our passion for culinary excellence and our commitment to delivering outstanding service. As a part of Urbane City Events and Marketing Solutions, we leverage our expertise in organizing events to create a seamless and enjoyable food ordering process. What Sets Us Apart: 1. Curated Culinary Selections: Zuper Food partners with a diverse array of restaurants, ensuring a curated menu that caters to all tastes and preferences. 2. Efficiency in Delivery: We understand the value of your time. Zuper Food ensures prompt and efficient food deliveries, bringing your favorite dishes to your doorstep hot and fresh. 3. Tech-Driven Convenience: Our user-friendly app is designed to provide a hassle-free ordering experience. With just a few clicks, you can explore a variety of cuisines and place your order effortlessly. 4. Quality Assurance: Zuper Food maintains high standards of quality in every aspect, from food selection to delivery. We prioritize your satisfaction and culinary enjoyment. Our Commitment: At Zuper Food, we are committed to transforming ordinary meals into extraordinary experiences. We believe that good food has the power to bring people together, and we are dedicated to making that happen for you. Contact Us: If you have any inquiries or suggestions, feel free to reach out to us at info@zuperfood.com. Your feedback is valuable as we continue to enhance and refine our services. Thank you for choosing Zuper Food - where every bite is a celebration! Zuper Food Refund Policy At Zuper Food, we are committed to providing you with a satisfying food ordering experience. In the event that you encounter an issue with your order, please review our refund policy outlined below: 1. Order Cancellation: a. You may cancel your order before it is confirmed by the restaurant. b. Once the restaurant confirms the order, cancellations may not be possible. Please contact our customer support for assistance. 2. Quality Issues: a. If the delivered food does not meet your expectations in terms of quality or freshness, please contact us within a reasonable timeframe. b. We may request details such as order number, photos, or a description of the issue to process your refund. 3. Incorrect Orders: a. If you receive an incorrect order, please notify us immediately. b. We will arrange for the correct order to be delivered, or if preferred, we will process a refund for the incorrect items. 4. Refund Processing: a. Refunds will be processed based on the original payment method. b. The processing time for refunds may vary depending on the payment provider and can take up to a few business days. 5. Non-Delivery: a. If your order is not delivered within a reasonable time frame or is undeliverable, please contact us promptly. b. We will investigate the issue and may offer a refund or credit depending on the circumstances. 6. Refund Eligibility: a. Refunds are considered on a case-by-case basis. b. Refunds may be denied if the issue is due to circumstances beyond our control, such as incorrect delivery information provided by the customer. 7. Contacting Customer Support: For any issues related to refunds or order discrepancies, please contact our customer support team at support@zuperfood.in. Provide relevant details, including your order number and a clear description of the issue. 8. Policy Changes: Zuper Food reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our platform. Thank you for choosing Zuper Food. We appreciate your trust, and we are dedicated to ensuring your satisfaction with every order. Last Updated:17.01.2024 This refund policy was last updated on the specified date. Please review the policy regularly for any updates. Zuper Food Delivery Policy 1. Delivery Zones: a. Zuper Food delivers to specific geographic zones. Please check our app or website to confirm that we deliver to your address. 2. Delivery Time: a. Estimated delivery times are provided during the ordering process. b. Actual delivery times may vary based on factors such as traffic, weather conditions, and restaurant preparation times. 3. Order Tracking: a. Track the status of your order in real-time through our app. b. Updates on order preparation, dispatch, and delivery will be provided to keep you informed. 4. Delivery Charges: a. Delivery charges, if applicable, will be clearly communicated during the ordering process. b. Some restaurants may offer free delivery for orders above a certain amount. 5. Contactless Delivery: a. In adherence to safety measures, Zuper Food offers contactless delivery options. b. Specify your preferred drop-off location for a contactless experience during the ordering process. 6. Changes to Delivery Address: a. Changes to the delivery address can be made before the order is confirmed by the restaurant. b. After confirmation, please contact our customer support for assistance. Note that changes may not be possible in some cases. 7. Non-Delivery or Delay: a. In the rare event of non-delivery or a significant delay, please contact our customer support team at support@zuperfood.com for assistance. 8. Special Instructions: a. Provide any special delivery instructions during the ordering process. b. We will strive to accommodate reasonable requests, but note that not all requests may be feasible. 9. Weather Conditions: a. Adverse weather conditions may impact delivery times. We appreciate your understanding in such situations. 10. Delivery Partners: a. Zuper Food collaborates with trusted delivery partners to ensure the safe and timely delivery of your orders. 11. Delivery Confirmation: a. You will receive confirmation once your order is delivered to the specified address. 12. Contact Information: a. For any inquiries or concerns related to delivery, please contact us at contact@zuperfood.inm. Last Updated: 17.01.2024 This delivery policy was last updated on the specified date. Check regularly for any updates. Zuper Food Cancellation Policy At Zuper Food, we understand that plans may change, and you might need to cancel an order. Please review our cancellation policy below: 1. Order Cancellation: a. Orders can be canceled at no charge if the cancellation is made before the restaurant confirms the order. b. Once the restaurant confirms the order, cancellations may not be possible. In such cases, please contact our customer support team for assistance. 2. Cancellation Process: a. To cancel an order, go to the "Order History" section in the app. b. Select the specific order you wish to cancel and follow the provided cancellation instructions. c. If you encounter any issues, please contact our customer support team at support@zuperfood.com for assistance. 3. Refund for Canceled Orders: a. If you successfully cancel an order before confirmation, you will not be charged, and any pre-authorized payment will be voided. b. If a charge has already been processed, we will initiate a refund to your original payment method. 4. Late Cancellations: a. Cancellations made after the restaurant confirms the order may be subject to charges, and refunds may not be guaranteed. b. Late cancellations may also affect your account status and future order approvals. 5. Changes to Cancellation Policy: a. Zuper Food reserves the right to update or modify this cancellation policy at any time without prior notice. b. Changes will be effective immediately upon posting on our platform. 6. Contact Information: a. For any inquiries or concerns related to cancellations, please contact us at contact@zuperfood.in. Thank you for choosing Zuper Food. We appreciate your understanding and cooperation with our cancellation policy. Last Updated: 17.01.2024This cancellation policy was last updated on the specified date. Please review it regularly for any updates.